Any Questions? We’ve Answered Quite a Few…
What is Wi-Fi?
The term “Wi-Fi” refers to wireless network protocols that a home or organisation will use to receive an internet connection.
Does Wi-Fi work entirely wirelessly?
Not quite, as a certain amount of network cabling is still needed for a property to receive an internet connection before Wi-Fi can share it.
Where does the name “Wi-Fi” come from?
It was originally coined simply as a catchy name and was not, contrary to popular belief, intended to be an abbreviation of “Wireless Fidelity”.
What are the warning signs that my Wi-Fi isn’t up to scratch?
If websites often load sluggishly or streaming video content frequently buffers, you should consider contacting a Wi-Fi consultant who can audit your system.
What should I do if my Wi-Fi-compatible device can’t find my wireless network?
Make sure your device’s Wi-Fi support is switched on and your device is close enough to the router.
What if my device detects my wireless network but can’t connect to it?
You could try switching your Wi-Fi off and on again, rebooting the device and moving your device to a different location.
What if the device does connect but then keeps losing its connection?
This could be due to your device’s location; try moving the device nearer the router or where there is less likely to be interference.
How could you help if my Wi-Fi discernibly has a problem but I can’t quite trace it?
You could book a Network Report detailing not only issues we have uncovered by analysing your system but also our suggested solutions.
When should I have my Wi-Fi replaced rather than just fixed?
After assessing your current Wi-Fi, we can let you know if having it replaced rather than repaired would be more economical for you.
Can I pay for any of your services by Direct Debit?
Yes, we accept Direct Debit for any of our services, as we know it could make payment easier for many of our customers.